With the aim of accelerating quality management, error identification and analysis, as well as process optimisation, Mercedes-Benz is testing the use of ChatGPT AI tool within its digital production ecosystem. Optimising the analysis of production data, for example from quality management, ChatGPT is expected to support production employees as a universal, voice-based interface.

In addition, ChatGPT can support Mercedes-Benz quality engineers in identifying faults by clustering data. For example, with the help of ChatGPT, complex evaluation and presentations of production-relevant data and quality management are significantly simplified for employees. Instead of complex programming functions, queries are steered in a dialogue, so that not only engineers but also employees without prior programming knowledge can have the necessary data at their disposal.

Why Mercedes-Benz is interested in ChatGPT

Another area of focus of integrating ChatGPT in production is to provide employees worldwide with an AI-based digital contact person. Production employees communicate through MO360 via a self-service portal that is available on any company device – including tablets, smartphones and laptops. The MO360 Support Bot is designed to take queries and clarify them in dialogue with the employees.

“Using ChatGPT through Microsoft as part of the MO360 digital ecosystem is another example of how digitalisation is taking production at Mercedes-Benz to the next level. Through new digital tools, employees are further empowered to optimise production processes and quality management in a sustainable way. After a successful pilot phase, ChatGPT will be used throughout the Mercedes-Benz global production network“, commented Jörg Burzer, Member of the Board of Management of Mercedes-Benz Group AG, responsible for Production and Supply Chain Management.


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